Terms & Conditions

Privacy Policy

These terms and conditions apply to the BuzzKey app for mobile devices, together with the BuzzKey buzzer phone number service and any related services operated by ANSU Technologies Inc. (collectively, the "Application"). ANSU Technologies Inc. is hereby referred to as the "Service Provider".

These Terms and Conditions govern your BuzzKey account, household, buzzer phone number service and subscriptions. The Privacy Policy explains how personal information is handled. You should read both before using the Application. If you do not agree to these Terms, do not use the service. For software downloaded from the Apple App Store, Apple's Standard EULA governs the app licence as explained below; these service terms do not replace that licence.

What BuzzKey Does

BuzzKey gives your household a phone number for your building's intercom to call. When a visitor calls that number, the Application rings the phones of your household's members. A member can talk to the visitor and open the door by having the Application send the door-release tone to the intercom. The Application also offers features that can open your door without anyone answering, including auto-unlock timers, access schedules and access codes.

The in-app demo lets you try BuzzKey without an account or a subscription. It uses simulated calls and doors only; it does not connect to any intercom and does not open any real door.

The Application is currently offered in Canada and the United States.

License to use the Application

For software downloaded from the Apple App Store, the app licence is governed by Apple's Standard EULA linked below. For software obtained through other stores, subject to your compliance with these Terms, the Service Provider grants you a limited, non-exclusive, non-transferable, revocable license to install and use the Application on a mobile device for personal or internal business purposes. You may not reproduce, distribute, modify, create derivative works from, reverse engineer, decompile, or disassemble that software, except where applicable law permits it despite this restriction.

Intellectual Property

The Service Provider retains all intellectual property rights in the Application, including its code, design, trademarks, service marks, trade names, logos, and branding (the "IP"). Nothing in these Terms grants you any license or right to use the Service Provider's trademarks, logos, or branding for any purpose. You agree not to remove, alter, or obscure any copyright, trademark, or other proprietary notices displayed in or on the Application.

Unauthorized copying or modification of the Application, any part of the Application, or the Service Provider's trademarks is prohibited, subject to the applicable software licence and any rights that cannot be restricted by law. All trademarks, copyrights, database rights, and other intellectual property rights related to the Application remain the property of the Service Provider or their respective owners.

Who Can Use the Application

You must be at least 13 years old to create a BuzzKey account and legally permitted to use the Application where you live. If you have not reached the age of majority where you live, a parent or legal guardian must review and accept these Terms on your behalf and approve your use of the Application. Required parental or guardian consent must be obtained before personal information is collected. A subscription must be purchased by an adult with legal capacity to enter the purchase, or with the authorization required by applicable law and the store's rules.

You must give accurate information and keep it up to date.

Your Building and Your Authority

The Application only works with your building's intercom if the intercom is set up to call your BuzzKey number. Before you do that, you are responsible for:

• having permission from your building's owner, manager or landlord to set up your intercom this way, and following your lease and building rules;
• confirming that your intercom is compatible. Some intercoms cannot call certain numbers, or do not open the door in response to the tone the Application sends. The Service Provider does not guarantee that the Application works with every intercom. Please try the in-app demo, and check with your building, before you subscribe;
• any charges or disputes with your building about the intercom setup.

Accounts and Households

• Your account. Keep your password and devices secure. You are responsible for activity under your account. Tell the Service Provider promptly at support@buzzkey.co if you think someone has accessed it without permission.
• Households. A household has one or more admins, who can invite and remove members, up to the number of people allowed by its plan. Every member can answer calls, open the door, and see the household's door activity history. Invite only people you trust to let visitors in.
• Removing members. When someone leaves your household (for example, a former roommate), remove them promptly and change any access codes they knew.
• Deleting your account. You can delete your account at any time in the Application (Settings → Security & Privacy → Delete account). If you are the only admin of a household, the household is deleted and its phone number is released.

Door Access and Safety — Please Read

• You decide who enters. When you open the door, or set up a timer, schedule or access code that opens it, you are choosing to let people into your building. You are responsible for those choices and their consequences.
• Automatic access. Auto-unlock timers, schedules and access codes can open your door when no one is watching. Share access codes only with people you trust, and turn off timers and codes you no longer need.
• Opening the door from a call. Anyone who has your phone while a call is ringing can answer and open the door from the call screen, even if the Application's app lock is on. The app lock protects the rest of the Application, not incoming calls.
• Not a security system. The Application is not an alarm, monitoring or emergency service, and it should not be your only way to control access to your building.
• No emergency calls. The Application cannot be used to call emergency services. In an emergency, use a regular phone.
• The Application can fail. It depends on things outside the Service Provider's control, including phone carriers, internet connections, Apple and Google notification services, your phone's settings, battery and permissions, and your building's intercom. A call may sometimes fail to reach you, ring late, or fail to open the door. Keep another way to let visitors in, such as your intercom's original setup or your building's front desk.

Your BuzzKey Phone Number

• Once your subscription is active, the Service Provider assigns a phone number to your household for your intercom to call. It tries to choose a number local to your building, but local numbers are not always available.
• You do not own this number, and you cannot transfer or port it.
• The Service Provider may need to change your number, for example because of a carrier or regulatory requirement. When it can, it will give you advance notice so you can reprogram your intercom.
• Your number is released: when your household is deleted, including when you delete your account as its only admin; 5 days after the household's subscription entitlement expires if it has not been restored by then, following any applicable store billing grace period; or when the household's service is terminated under these Terms. Deleting an individual account does not release the number of a household that continues for other members.
• A released number cannot be recovered and may later be given to someone else. If you subscribe again, you will receive a new number and must reprogram your intercom.

Subscriptions and Payments

• Plans. Using the Application with a real intercom requires a paid subscription; the in-app demo is free. The Service Provider currently offers Basic, for one person, and Family, for up to five people in one household. The current price, billing period and features of each plan are shown in the Application before you buy.
• Automatic renewal. Subscriptions are sold as in-app purchases through the Apple App Store or Google Play and renew automatically at the end of each billing period until you cancel. The store charges you and handles your payment details; the Service Provider never receives your card number. Prices may include or exclude taxes, depending on your location and the store.
• Cancelling. You can cancel at any time in your App Store or Google Play account settings, at least 24 hours before the end of the current period to avoid the next charge. Your plan stays active until the end of the current billing period, and your number is then handled as described above. Deleting the Application or your account does not cancel your subscription.
• Refunds. Refunds are handled by Apple or Google under their policies, except where the law requires otherwise.
• Price changes. The Service Provider will notify you in advance of any price change, as the store's rules and applicable law require. The change applies from your next renewal, unless you cancel first.
• Changing plans. When a downgrade from Family to Basic takes effect, the household's plan allows one person. Members already in the household keep their access, but no one new can be invited until the household is within its plan's limit, and the household's admins see a notice asking them to remove extra members.

Information You Add About Other People

When you add guests, invite members, or create access codes, you may provide other people's names, phone numbers or email addresses. You confirm that you have their permission, or another lawful basis, to share this information for the purpose of using the Application. The Privacy Policy explains how this information is handled. Do not provide personal data of others without their consent.

Acceptable Use

You agree not to:

• use the Application to gain access to a building or unit you are not allowed to enter, or to help someone else do so;
• use the Application for anything unlawful, abusive, threatening, harassing or harmful, including making unwanted or automated calls through your BuzzKey number;
• try to guess, publicly share or misuse access codes, or interfere with rate limits and security measures;
• access other people's accounts or households without permission;
• copy, reverse engineer, resell or sublicense the Application, except where the law allows despite this restriction;
• overload, disrupt or attack the Application or the networks it uses, or introduce malware.

The Service Provider may suspend or limit features, including your phone number, if it reasonably believes they are being misused, and may cooperate with law enforcement where the law requires.

Termination

You can stop using the Application and delete your account at any time.

The Service Provider may suspend your access to the Application if you materially breach these Terms. The Service Provider will provide you with written notice of the breach and, where the breach is capable of cure, you will have 14 days from receipt of notice to remedy the breach. If you fail to cure the breach within that period, the Service Provider may terminate your access.

The Service Provider may suspend or terminate your access immediately without notice if you violate applicable law, infringe intellectual property rights, or engage in activity that could cause harm to other users, other people's safety, or the Service Provider.

Upon termination, your right to use the BuzzKey service will end. If your household's service is terminated, its BuzzKey phone number will be released; ending an individual member's access does not by itself release a continuing household's number. Your information will be handled as described in the Privacy Policy. Termination of the software licence for an App Store copy remains governed by Apple's Standard EULA.

Changes to the Application and Pricing

The Service Provider is dedicated to ensuring that the Application is as beneficial and efficient as possible. As such, it reserves the right to modify the Application or its features. Any change to the price of a subscription will be communicated to you in advance, as described under Subscriptions and Payments.

Your Device and Data

The Application stores and processes personal data that you have provided to the Service Provider in order to provide the service, as described in the Privacy Policy. It is your responsibility to maintain the security of your mobile device and access to the Application.

Third Party Services

The Application relies on third-party services, whose own terms may also apply to you:

• Apple Media Services (App Store)
• Google Play
• RevenueCat (subscription management)
• Telnyx (telephony)
• Expo (app updates)

Similarly, the Service Provider cannot always assume responsibility for your usage of the Application. For instance, it is your responsibility to ensure that your device remains charged. If your device runs out of battery and you are unable to access the service, the Service Provider cannot be held responsible.

Disclaimers

To the extent the law allows, the Application is provided "as is" and "as available". The Service Provider does not promise that it will be uninterrupted, error-free, or compatible with every intercom, phone or network, or that every call will reach you or every door-open command will work.

Nothing in these Terms shall limit any rights you have under applicable consumer protection laws that cannot be lawfully excluded.

Limitation of Liability

To the fullest extent permitted by law, the Service Provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, business interruption, or losses resulting from someone entering or failing to enter your building, even if advised of the possibility of such damages.

However, the Service Provider retains full liability for:

• Death or personal injury caused by its negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under applicable law

Subject to the exceptions above and to the fullest extent permitted by law, the total liability of the Service Provider for any other claim shall not exceed the amount paid by you to the Service Provider for the Application in the 12 months preceding the claim, or the minimum amount that must be paid under applicable law, whichever is greater. The exclusions and cap in this section do not apply to the liabilities listed above.

The Service Provider accepts no liability for any loss, direct or indirect, that you experience as a result of relying entirely on third-party information provided through this Application, or for inaccuracies in content provided by third parties.

Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless the Service Provider, its affiliates, officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or directly related to your breach of these Terms, your intentional misuse of the Application, or your setup of your building's intercom without the permission described above.

This indemnification does not apply to claims arising from the Service Provider's own negligence, breach of these Terms, or violation of applicable law. In jurisdictions where consumer indemnification is restricted by law, this clause shall be limited to the maximum extent permitted.

Updates to the Application

Device and operating-system requirements may change, and you may need to install updates to continue using the service. The Service Provider may stop supporting older versions. If it discontinues the BuzzKey service, it will give notice as required by applicable law. Affected subscriptions remain subject to the applicable store purchase terms and any cancellation or refund rights that cannot be excluded by law. Ending the service does not replace the software-licence provisions of Apple's Standard EULA for App Store copies.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, excluding conflict of law rules. The courts of Ontario have jurisdiction over any dispute arising out of or relating to these Terms.

If you are a consumer, you may also have the right to bring a claim in the courts where you live, and the mandatory consumer protection laws of your province, state or country continue to apply. Before starting a formal claim, please contact the Service Provider at support@buzzkey.co so it can try to resolve the issue informally.

Apple App Store Licence

If you download BuzzKey from the Apple App Store, your licence to the app software is governed by Apple's Licensed Application End User License Agreement (Standard EULA). The Standard EULA governs software-licence matters, including its applicable usage, warranty and liability provisions. These Terms govern the separate BuzzKey account, household, telephony and subscription services and do not replace or restrict rights under the Standard EULA.

ANSU Technologies Inc. operates the BuzzKey service and handles support enquiries at support@buzzkey.co. Apple does not operate the BuzzKey buzzer service. Your App Store purchases also remain subject to Apple's applicable purchase and subscription terms.

Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions of these Terms shall remain in full force and effect.

Entire Agreement

These Terms and Conditions constitute the agreement between you and the Service Provider concerning the BuzzKey services described here, superseding prior agreements or understandings about those services. The Privacy Policy explains the handling of personal information. Apple's Standard EULA and applicable store purchase terms continue to govern the matters described above.

Changes to These Terms and Conditions

The Service Provider may periodically update these Terms and Conditions. It will notify you of significant changes in the Application or by email before they take effect, and by posting the new Terms and Conditions on this page.

Previous versions of these Terms and Conditions will be maintained and made available upon request by contacting the Service Provider at support@buzzkey.co.

These terms and conditions are effective as of 2026-10-25.

Contact Us

If you have any questions or suggestions about the Terms and Conditions, please contact the Service Provider:

ANSU Technologies Inc.
611 - 25 Lascelles Blvd, Toronto, Ontario M4V 2C1, Canada
Support: support@buzzkey.co
General and privacy enquiries: info@buzzkey.co