Your buzzer, finally in your pocket.

Yes. Open the app and tap Try the demo on the welcome screen — no account and no subscription. A simulated visitor buzzes, and you answer, talk and open the door, just as you would for real.

The demo doesn't connect to your intercom, so it can't tell you whether your building is compatible. Check that with your building before you subscribe — see “Will this work with my building?”

The same thing that happens today: the door stays shut, and your visitor buzzes again or calls you. The difference is that the missed buzz goes into your activity log with a timestamp, so you know someone came by.

If you're expecting someone and might not be able to answer, that's what auto-unlock timers, access codes and schedules are for — the door lets them in without you.

When someone buzzes, BuzzKey picks up first and asks: “Please enter your access code, or press star to call the resident.” A valid code opens the door and shows up in your activity log. Pressing star, or entering nothing, rings your phones as usual. A wrong code ends the call.

Would you rather your phone rang straight away? Choose Direct Ring in Settings → Intercom Behavior. That turns codes off for your household.

No, and we'd rather say so plainly. BuzzKey is a convenience layer over the buzzer you already have. It isn't monitored, it isn't an alarm, and it's not a substitute for a lock. It depends on the phone network, your internet connection, your building's intercom and your phone's notifications — any of which can fail — so keep another way to let visitors in.

BuzzKey can't call emergency services. In an emergency, use a regular phone.

No. Call audio passes through our telephony provider in real time and is never recorded or stored. To connect each call we keep a short-lived record — the calling number, the times, which phone answered — and delete it about an hour after the call ends.

What we do keep is your door activity history: who was let in, when, and by which code or household member, because that's the record the app is built around. Everyone in your household can see it.

There are no ads, no tracking across other apps and no third-party analytics, and we never sell your personal information. If the app crashes it sends a crash report with phone numbers and email addresses removed; you can turn that off in Settings. The full detail is in the Privacy Policy.

You can lock BuzzKey behind a PIN, or Face ID, Touch ID or a fingerprint. Biometric checks happen entirely on your phone; we never receive the data.

One thing to know: the lock protects the app, not incoming calls. So a visitor is never stuck outside, a ringing buzzer always shows over the lock, and anyone holding your phone can answer it and open the door. If your phone goes missing, change your password — that signs out every device on the account — change any access codes you're worried about, and email support@buzzkey.co.

Yes, on the Family plan. Up to five people share one BuzzKey number and one activity log, and everyone's phone rings when someone buzzes. A household admin invites people by email and manages the plan. Basic is for one person.

Update your building details in the app and ask your new building to point your unit at the same BuzzKey number. Your codes, schedules and history stay with your household.

Two caveats. Your number was picked to be local to your old building, so check the new intercom can dial it. And the number isn't yours to keep: it can't be ported to another provider, and it may occasionally need to change — we'll give you notice when we can.

In your App Store or Google Play account settings, at least 24 hours before your renewal date. Deleting the app, or your BuzzKey account, doesn't cancel the subscription.

Your plan keeps working until the end of the period you've paid for. Once it lapses you have 5 days to resubscribe and keep your number. After that the number is released for good and can't be recovered — if you come back later you'll get a new one and need to update your building.

Yes. Delete your account in the app under Settings → Security & Privacy → Delete account. No longer have the app? Email support@buzzkey.co from the address on your account and we'll do it for you, once we've checked it's you.

If you're your household's only admin, the household goes too — its history, codes and phone number — and that can't be undone. If the household carries on for other members, its shared history stays with them. Existing backups and logs aren't erased on the spot; they expire on the schedule in the Privacy Policy. Deleting your account doesn't cancel a store subscription.

In Canada and the United States, on iPhone and Android. Your building needs to be in one of those countries too, because your BuzzKey number is a Canadian or US phone number.